Case Study - Hospitality / F&B

Golf Club

Automation of Key Processes through Workflow

Hospitality / F&B @FlexSystem
Key Issues
1. Administration costs on the rise and hard to handle as demand has peaks/troughs
2. Errors in billing and timeliness of billing and hence cash flow delay
3. Planning hard as no real information

Facts at a Glance
1. Private
2. A leading recreational establishment for professional and amateur golfers
FlexSystem Solution
1. Workflow Management
2. Property Management
3. Business Intelligence
Needs and Challenges
1. Tee booking /scheduling of competitions and closed T bookings labour intensive
2. Process of ensuring only authorized T-off's very manual
3. Billing of members cumbersome through multiple outlets
4. Management of consignment stocks in the Pro shop troublesome
5. Analytics showing check-in locker and T time utilization required
1. Automated voice T booking system incorporating closed billing period
2. Print ticketing with barcode, name and time streamlined T off process
3. Point of Sale (POS) integration and daily billing by member (with photo proof at POS)
4. Extensive analytics for lockers, T time and F&B
5. Consignment stock tracking
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