1. | Prolonged decision making processes making it difficult to respond to market changes |
2. | Difficult to maintain quality of service |
3. | Many sales agents that required reporting in different dimensions |
4. | Fast paced environment |
1. | Global Employees: 200,000+ |
2. | Global Revenue: US$60b+ |
3. | Country: Hong Kong |
4. | A global financial institution offering investments, banking, and life insurance solutions |
“While streamlining operations and reducing labor costs, the main achievement of the FlexSystem solution improved the overall visibility of business thereby increasing the customer satisfaction rate and the competitive edge.” | |
1. | Business Intelligence |
2. | Financial Management |
3. | Financial Query |
1. | Inaccurate sales agent performance reports due to data integrity issues and multiple data sources. |
2. | Complex management of multiple data sources, leading to inefficient use of IT resources. |
3. | Cost-ineffective IT expenditure. |
4. | Expensive and laborious process of obtaining quality information. |
5. | Need for comprehensive monthly and ad hoc management reporting capabilities. |
1. | Converted scattered data into valuable insights for faster decision-making |
2. | Self-service reporting functionality for direct user interaction with data |
3. | Enhanced reporting with sales performance statistics and dashboard visualizations |
4. | Improved information sharing, discussion, and responsiveness |
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