Case Study - Government / NPO

Industrial Association

Automation of Membership Billing Processes

Government/NPO @FlexSystem
Key Issues
1. Replace existing manual billing procedures
2. Define the daily operations of association by setting up master records such as membership master, chamber master and membership charge code master etc.

Facts at a Glance
1. Global Member Companies: 3000+
2. Country: Hong Kong
3. A not-for-profit chamber of commerce and one of the most representative industrial associations in Hong Kong
FlexSystem Solution
1. Financial Management
2. Financial Query
Needs and Challenges
1. Difficult to collect data, requires many manpower to consolidate resources
2. No means to measure processing time and operations
3. Excel cannot perform all of its required functions and meet all business requirements
4. Human interactions produce more error and slow down registration and payment process
5. Difficult decision making, management needs updated information for analysis as documents are always pending or missing
1. Eliminate most of the time-consuming tasks such as paper forms handling
2. Tasks include monthly membership renewal notices, processing applications and renewals, and updating member records with address changes.
3. Quicker to identify and track members' due payment
4. Quicker registration procedure will attract more members to join
5. Avoid time-consuming, error-prone manual repetitive billings
6. Reporting can provide and early welcome and involvement to new members
7. Reduce overhead costs as a result of automation
8. Reports help to make better decisions and provide real-time information on spending, payments, and members growth for prediction on future members prospect
9. Boost staff efficiency and satisfaction with a reliable system enabling simultaneous access to information across the business environment.
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