With a hundred or more daily repairing cases, traditional manual document and business processing is no longer able to fulfill the continuous expansion for extensive services and internal information tracking and monitoring. | 1. | Communication issues between customer service and internal engineers. |
2. | Limited data security and increased risk of data loss. |
3. | Difficulty in standardizing the approval process. |
4. | Inability to monitor process status online. |
5. | Reporting challenges without system automation. |
6. | Difficulty in evaluating staff productivity. |
7. | Risk of damage or loss of paper documents. |
8. | High operation and administration costs. |
9. | Transaction processing delays between engineers. |
1. | Fast-growing notebook computer distributor and repair service provider in Hong Kong |
2. | Partner with leading computer manufacturers including Fujitsu, LG, NEC, HP Compaq, Lenovo |
3. | Operates a notebook repair centre |
4. | Handles over a hundred cases per day at the repair centre |
1. | Workflow Management |
1. | Tablet PCs used for online forms and signatures at repair center counters. |
2. | Elimination of paper forms in the repair service process. |
3. | Automated generation of terms and conditions in customer receipts. |
4. | Standardized approval process for all repair service transactions. |
5. | Centralized inventory management for computer accessories and parts. |
6. | Productivity reports for improved management and control. |
1. | Improved service levels and professional image. |
2. | Streamlined connection between external transactions and internal processes. |
3. | Automated reporting of sales, order information, customer details, recurring billing dates, and transaction details. |
4. | Streamlined process automation eliminates manual invoicing and simplifies payment collection |
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