Case Study
Telecommunications
Optimize telecom operations
Overview
With over 50 touchpoints with some of the world’s largest telco and mobile manufacturers, FlexSystem solutions are being used to procure 4G cell towers, capture cell phone orders from mobile retail branches to enable bulk ordering from suppliers, and run the finance infrastructures for multiple telco companies down to the financial management of laying fiber optic cables across China. At the other end of the spectrum, FlexSystem provides retail, finance and HR SaaS-based solutions to telcos who in turn deliver these solutions to their extensive customer bases. In addition we serve a multitude of start-ups that, for example, who deliver innovative services ranging from multimedia entertainment to enabling mobile users to split calls between business and personal use.
Supported by the expanded solution sets of Workflow, Human Resources, Business Intelligence and Financials, and with deep integration capability our solutions bring added value allowing businesses to combine data from different systems for the deeper management of key performance indicators (KPI).
Below is a small sampling of FlexSystem solution for Telco industry.
Mobile Service Provider
Background and Key Issues
A global mobile service provider with over 180,000 employees and $80M revenue, operating over 50 retail shops in China and Hong Kong, currently faces key issues as below:
- Manual procurement workflows required automation
- Difficulty with accurate tracking of physical and consignment inventory
- Hard to aggregate demand statistics for group procurement
- Lack of a consistent platform for all products/services across 50 stores
- Data aggregation from different stores was slow
Needs and Challenges
FlexSystem Solutions Applied
Trading Management
Automated manual procurement workflows and approvals. It provided a single, consistent platform for multi-dimension tracking (e.g., serial numbers and consignment stock) and controlled stock processes across all 50+ retail shops.
Benefits and Results
All processes now done in a consistent manner and streamlined for efficiency
Stock demand processes allow for management buy-in across the organization
Stock in and stock out now controlled more easily including consignment/ item ID's
