Case Study
Hospitality / F&B
Transform hospitality and F&B operations with ERP
Overview
With over 200 proven touchpoints in Hospitality FlexSystem helps many leading global, regional and local hotels to have a detailed understanding of their business. A proven system that can be deployed over cloud or in-premise ensures that both front and back office solution sets can be used in the smallest to the largest hotels. This combined with a very strong analytical capability allows for multi property side by side comparison analysis of REVPAR and other operational matrices to take place in a timely manner. Additionally hotels and food & beverage retails often require time based analysis to monitor field based efficiencies such as time to deliver against specific customer requests. Supported by the expanded solution sets of Business Intelligence, Trading, Workflow, (recruitment, guest requests, procurement), Human Resources, and Financial, Property Management and Membership, our systems provide a comprehensive range of solutions.
Below is a small sampling of FlexSystem solution for Hospitality and F&B industry:
Hotel
Background and Key Issues
A leading hotel establishment created entirely from the ground up, including the full recruitment of its 300+ permanent staff, and operates as a private entity in terms of global revenue, currently faces key issues as below:
- Comprehensive management reporting capabilities require
- Need to compliance with CSR and green standards
- Requirement for future-proof technology
- High level of automation needed
- Need for full audit trails and security
Needs and Challenges
FlexSystem Solutions Applied
Human Resources Management
Created all core HR processes and EO Compliant Payroll. It supported management approvals, implemented Employee Self Service (ESS) to cut administration, and handled the full recruitment and onboarding process.
Business Intelligence
Enabled full monthly and ad hoc management reporting with an HR dimension, helping management make fact-based decisions and providing a full audit trail and security.
Benefits and Results
Project completed on time and within budget
Improved staff work-life balance through ESS
Hotel achieved "Green" award (system contributed to overall green undertaking)
Extensive automatic reconciliation allows staff to focus on key issues
Hotel Chain
Background and Key Issues
A leading global hotel chain with over 500 rooms and 100,000 permanent staff with annual revenue of US$7 billion, currently faces key issues as below:
- Need for full automation of HR and payroll processes to increase efficiencies
- Must support Employee Self Service (ESS) and mobile workflows
- Must easily accommodate changes in EO and new legislation
- Need to speed up hiring processes through improved workflows
- Required extensive monthly and ad hoc reporting capability
Needs and Challenges
FlexSystem Solutions Applied
Human Resources Management
Automated HR and payroll for efficiency. It enabled Employee Self Service (ESS), supported management decisions, and used mobile workflow authorizations to speed up hiring.
Business Intelligence
Enabled extensive planned and ad hoc reporting, ensuring management had the capability to track performance and support the BPO model.
Benefits and Results
Project completed on time and within budget
Streamlined workflows speed up hiring processes
Achieved planned efficiencies through process automation and ESS
Extensive planned and ad hoc reporting capability is now in place
Golf Club
Background and Key Issues
A leading private recreational establishment for professional and amateur golfers, currently faces key issues as below:
- Rising administration costs due to manual processes
- Manual tee booking and scheduling were labor-intensive
- Errors and delays in member billing, causing cash flow issues
Needs and Challenges
FlexSystem Solutions Applied
Workflow Management
Automated key processes like tee booking through a voice system and streamlined the tee-off process with printed, barcode-enabled ticketing.
Property Management
Handled complex daily member billing by integrating with the Point of Sale (POS) system and managing consignment stock in the Pro Shop.
Business Intelligence
Provided extensive analytics on key operational areas like locker usage, tee time utilization, and F&B sales for better planning.
Benefits and Results
Automated voice tee booking system and streamlined tee-off process
Daily billing by member with POS integration (including photo proof)
Extensive analytics for lockers, tee time, F&B, and consignment stock tracking
Reduced administration costs and improved billing accuracy
Improved planning with real operational data
Marine Docking
Background and Key Issues
A leading provider of recreational facilities for private mariners faced challenges in billing and member management, currently faces key issues as below:
- Capturing all billing from POS and ad hoc charges
- Difficulty maintaining member and waiting lists
- Lack of management information
Needs and Challenges
FlexSystem Solutions Applied
Property Management
Automated berth management and membership billing. It integrated with Point of Sale to capture all daily and ad hoc charges completely and accurately.
Business Intelligence
Provided extensive analytics for management, including consignment stock tracking in the marine shop and crucial operational insights.
Benefits and Results
Complete and accurate capture of all billing (including ad hoc items)
Reduced administration costs through POS integration and daily member billing
Extensive analytics provide critical management information
Consignment stock tracking is now managed effectively
Restaurant Chain
Background and Key Issues
Operating as a private entity in Hong Kong, this leading food and beverage group manages 8 distinct chains and over 40 outlets with a total workforce of 4,000 employees, currently faces key issues as below:
- Management of different brands
- Determining product mix and profit mix across brands
- Inconsistent data metrics
- Strategic management reactive not proactive
Needs and Challenges
FlexSystem Solutions Applied
Financial Management
FlexAccount V13 created a unified financial backbone that ensured consistent cost, revenue, and margin metrics, enabling reliable analysis of profit and product mix across brands.
Financial Query
With drill-down and intuitive report design, finance and management could quickly build ad hoc profitability and mix reports instead of relying on static, delayed summaries.
Business Intelligence
Personalized dashboards and web access allowed management to monitor key metrics across brands in real time, shifting decisions from reactive to proactive and keeping leaders connected to business performance.
Benefits and Results
Daily management reports are generated regularly
Interactive query tool allows for in-depth analysis of trends
Data is automatically extracted and presented consistently for easy comparison
Analysis capabilities include understanding breakeven points and cost variations
Users can drill down to individual transactions for detailed examination
